As the name says, the CRM department of Alaedin Travel is responsible for taking care of customer relationships and related tasks. To be in touch with our customers, they monitor tours, hotel and flight reservations and other services provided by the company. Each customer will be a member of our club after purchasing the first service and would enjoy its benefits. The responsibilities of the CRM department include: calling all the passengers and asking for the possible problems and their suggestions, controlling the process of operating tours, sending happy birthday calls to the passengers, visiting aged passengers, motivating the clients to use our online services, giving advice to the passengers, issuing member cards with different grades ranging from 5 star to 1 star for the passengers, sending special offers to our clients and etc.
